TrueField Foods Limited 

Welcome to TrueField Foods, an online platform dedicated to bringing India’s most innovative and conscious food brands to the UK. 

https://truefieldfoods.com is a website operated by TrueField Foods Limited ("we", "us", and "our"). We are a private limited company registered in England and Wales, with our registered office at 2nd Floor, 110 Wigmore Street, London W1U 3RW. 

By accessing our website and making a purchase, you confirm that you accept these Terms & Conditions ("Terms") and agree to abide by them. If you do not agree with any part of these Terms, you must not use our website. 

Ordering and Payment

  • All orders are subject to acceptance and availability. We may withdraw or replace products at our discretion.
  • By placing an order, you agree to pay the total amount specified at checkout, including product prices, applicable taxes, and shipping fees.
  • We accept payments through major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay via secure payment gateways.
  • Payment is taken at the time of ordering.

Product Descriptions

We strive to provide accurate product descriptions, including ingredients, nutritional content, and other details. However, product images are for illustrative purposes only and may not always represent the final product.

Shipping and Delivery

  • We deliver to locations specified on our website. 
  • Delivery times are estimates and are not guaranteed. 
  • It is your responsibility to provide accurate shipping information. We are not liable for delays or non-delivery due to incorrect details. 
  • If a delivery is delayed due to circumstances beyond our control, we will notify you as soon as possible. 

Returns, Cancellations, and Refunds 

Consumers

If you are a consumer, you have the right to cancel most online purchases and receive a full refund, subject to the following conditions:

  • You must notify us of your cancellation within 14 days of receipt. 
  • Returned items must be unused, unopened, and in their original packaging. 
  • Returns are at your own cost unless the product is damaged or defective. 
  • If returning an item, you must obtain proof of shipment. If we do not receive the returned goods, we will not be able to process your refund. 

To initiate a return, contact our customer support team at support@truefieldfoods.com.

Damaged or Defective Goods

  • If you receive damaged or defective products, you must contact us within 48 hours of delivery. 
  • We will either replace the product or offer a refund. 
  • We only refund standard delivery costs; express delivery charges are non-refundable. 

Business Customers

  • Business customers may cancel orders before dispatch. Once dispatched, cancellations are not permitted.

Privacy and Security

  • Your personal data is handled in accordance with our Privacy Policy. 
  • While we take measures to secure your data, we cannot guarantee complete security for information transmitted over the internet. 

Intellectual Property

  • All content on our website, including text, images, logos, and product information, is protected under intellectual property laws. 
  • You may not reproduce, modify, or distribute our content without prior written permission. 

Account Security

  • If you create an account, you must keep your login details confidential. 
  • We reserve the right to suspend or disable accounts that violate our terms. 
  • If you suspect unauthorized access to your account, notify us immediately at support@truefieldfoods.com. 

Limitation of Liability 

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. 
  • This does not affect liability for personal injury caused by our negligence or for any other matter that cannot be legally excluded. 

Governing Law and Jurisdiction

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Our Rights 

Failure to enforce any part of these Terms does not constitute a waiver of our rights.

Changes to Terms and Conditions 

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website. 

For further inquiries, please contact us at support@truefieldfoods.com.