PRODUCT

Are your products only from India?

Most of our range is sourced directly from India or via trusted Indian suppliers based in the UK. Rest assured - everything we stock is 100% made in India.

Do you sell vegan products?

Yes, we do! Many of our products are suitable for vegan and vegetarian diets, and you’ll find them clearly labelled in the product details section.

How do you choose the products you stock? 

We’re all about celebrating the best of Indian food - with a modern, health-conscious twist. At True Field Foods, we focus on healthy snacking, clean ingredients, and feel-good food that’s full of flavour and free from unnecessary additives. 

We carefully select producers who share our values - a passion for high-quality ingredients, ethical sourcing, and sustainable practices. Whether it’s a wholesome dosa mix or nourishing noodles, we look for products that are as good for you as they are for the planet. 

How should I store my purchases? 

All of our products are ambient, which means they don’t require refrigeration and are shelf-stable. Just store them in a cool, dry place, away from direct sunlight, moisture, and strong odours. 

Here’s how to keep your items fresh: 

  • Pancake Mix & Dosa Mix: Once opened, reseal tightly or transfer to an airtight container to keep them dry and clump-free. 
  • Noodles: Keep in a dry cupboard. Make sure the pack is sealed properly after opening to protect from humidity. 

Avoid storing any of our products near heat sources or in steamy environments like above the stove - a pantry or cupboard works great. 

ORDERING & SHIPPING

How do I track my order? 

You can track your order [here].
We’ll email you when your order is confirmed, and again once it’s shipped - including tracking info. You may also get updates directly from the courier.

What are your shipping costs? 

  • FREE Standard Mainland UK Delivery on all orders over £50 (excluding shipping) 
  • All other orders: £4.49 flat rate 

Please note: We currently do not ship to Northern Ireland or the Scottish islands.

Do you deliver across the UK? 

We currently deliver to mainland UK only, excluding Northern Ireland and the Scottish islands. We're working on expanding soon!

How long does delivery take? 

Standard delivery takes 2–3 working days

REFUNDS & RETURNS

What’s your returns policy? 

Your satisfaction is important to us. If you're not happy with your order, contact us within 14 days of receiving it to arrange a refund or replacement

Please note: 

  • We can’t accept returns of any product that’s been opened. 
  • Don’t dispose of anything before speaking with us - doing so may affect your refund eligibility.