DELIVERY

At TrueField Foods, we are committed to bringing you the finest, health-conscious products inspired by India’s rich culinary heritage, delivered to your doorstep with care.

Order Processing & Dispatch

  • Once your order is placed, you will receive an order confirmation email with your order details. 
  • When your order has been packed and shipped, we’ll send a shipment notification email with tracking details. 
  • Orders are processed Monday to Friday (excluding public holidays). 
  • We do not offer same-day delivery - orders are typically dispatched within 24 hours of being placed. 

Delivery Partners & Timescales 

  • We currently deliver to UK mainland addresses (excluding Northern Ireland and the Scottish Islands). 
  • Deliveries are handled by reliable courier services, offering Track and Trace for real-time order updates. 
  • Expect your order to arrive within 3-4 working days after dispatch. 
  • Please note that during busy periods, deliveries may take slightly longer

Delivery Issues? 

If you experience any issues with your delivery, we recommend contacting the courier service first for the quickest resolution. However, if further assistance is needed, please reach out to us at info@truefieldfoods.com.

RETURNS & REFUNDS 

At TrueField Foods, we want you to enjoy our products with confidence. If you’re not satisfied, we’re here to help.

Change of Mind? 

  • If you change your mind, you may return your order within 14 days of receipt. 
  • Items must be unopened, unused, and in their original condition and packaging. 
  • Return shipping costs are the responsibility of the customer. 
  • Please email info@truefieldfoods.com to obtain a Returns Reference before sending items back. 

Faulty, Damaged, or Incorrect Orders 

  • If you receive an item that is spoiled, damaged, or incorrect, please: 
  • Take clear photos of the issue. 
  • Email them to info@truefieldfoods.com within 48 hours of receipt. 
  • Do not dispose of the product before contacting us, as this may affect refund or replacement eligibility. 
  • Once reviewed, we will arrange a replacement or full refund, as appropriate. 

Refund Process

  • Once we receive your returned items and inspect them, we will process your refund. 
  • Refunds will be credited to your original payment method within 7–10 working days. 
  • If you have not received your refund after this period, please contact us at info@truefieldfoods.com. 

Our goal is to offer the best possible online shopping and delivery experience. If you have any questions, don’t hesitate to reach out!